Returns

Return Policy

• All returns are subject to a 10% restocking fee to cover the costs associated with processing a return. We are a small business, not a large corporation. Our return policy is not the same as Amazon or Costco, so please be mindful of this when making a purchase :)
• Returns are only considered within 30 days of purchase. Extensions are granted to orders with extended lead times.
• To start a return, log in to your customer account and submit a return request.
• You are welcome to contact us before sending anything back to have your questions answered. 

Items Eligible for Return

Returned items must be:

• In original condition
• Unwashed and unworn
• Have all original tags attached
• Include original and intact packaging

Examples of items that are not eligible for return include (but are not limited to):

• Sleeping bags that have been slept in
• Sleeping pads that have been inflated
• Tents that have been set up
• Gear that shows visible signs of use

Refunds

• Refunds are issued at the discretion of Geartrade staff after the returned item has been inspected.
• Original shipping charges are non-refundable.
• A 10% Restocking Fee will be charged

Return Shipping & Exchanges

• Customers are responsible for all return and exchange shipping costs.
• The 10% restocking fee applies to all returns.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Food and snack items
• First-aid kits
• Brynje
• A custom ordered product
• Hygienic items (ie Kula cloth)

Order Errors or Damaged Items

If we made a mistake with your order, such as:

• Sending the wrong item, or
• Shipping a damaged product,

we will cover the return shipping costs.

Before Sending Your Return

• Ensure your return has been approved.
• Include a printed copy of your order inside the return package.

For returns via Canada Post please send to:

For returns via UPS/FedEx please send to:

We are not liable for lost parcels due to courier error during the return process. We highly suggest you obtain a tracking number before sending any parcels back.

Please note that custom orders for products we do not typically carry are not eligible for refund, no exceptions.

Thanks,

Michelle and the Geartrade team