Returns

At Geartrade, we want you to be completely satisfied with your purchase. If you need to make a return or exchange, we're here to help - please contact us at support@geartrade.ca within 30 days of receiving your items and we'll guide you through the process. We only ask that the items being returned or exchanged are in their original, unwashed, and unworn condition. That means, if you've slept in your sleeping bag it's a no go...

Shipping and handling costs for return shipments or exchanges are the customer's responsibility and a 10% restocking fee is mandatory as we are a small business. 

For obvious reasons, we are unable to accept returns for sealed goods like freeze-dried food or first-aid kits. That would be weird...

If we have made an error with your order, such as shipping the wrong item or a damaged product, please let us know and we will be happy to cover the shipping costs.

Please ensure you have reached out before sending anything back to ensure your return is approved and processed.

Be sure to include a printed copy of your order inside the package. 

For returns via Canada Post please send to:

For returns via UPS/FedEx please send to:

Please note, we are not liable for lost parcels due to courier error during the return process. We highly suggest you obtain a tracking number before sending any parcels back.

Please note that custom orders for products we do not typically carry are not eligible for refund, no exceptions.

Thanks,

Jesse and Michelle